Terms of Service

Terms of Service

Thank you for visiting our website. This document is our Terms of Service (i.e., “Agreement”) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use, access this website, or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time, and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Sparkle Finish Cleaning Services, LLC may also mean “We,” “Us,” or “Our.” And Customer or Client may also mean “You” or “Your.”

Sparkle Finish Cleaning Services, LLC is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.

Cleaning Services

Sparkle Finish Cleaning Services, LLC provides professional, residential, and other cleaning services.

When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a one- to two-hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

Scheduling and Confirmation

Confirmation

When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

Appointment Window

Our Company permits a one- to two-hour arrival window due to unforeseen events (e.g., traffic, weather) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

Lockout Fee

If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $100.00 lockout fee.

Payment

Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Refunds

We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event, and we will correct the error at no additional charge to you.

Cancellation Policy

24-Hour Notice

We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment in order to avoid a $100.00 cancellation fee. Customers must provide notice via email or phone call.

Lockouts

If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or refused entrance for a scheduled cleaning without notice, then you understand that you will be charged a $100.00 cancellation fee which shall be charged to your card on file.

Security and Alarms

Access

By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning.

Keys

Sparkle Finish Cleaning Services, LLC is not responsible for any damages or theft to the client’s home if the client chooses to leave a door open or place a key under a mat or in any other unsecured location for the providers to get access.

Non-Solicitation

You understand and agree that during the term of this Agreement and for a period of one year immediately after its termination or expiration, you acknowledge and agree not to solicit any employee; agent; or independent contractor of Sparkle Finish Cleaning Services, LLC for the purpose of solicitation (e.g., to work directly for the customer).

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Contact

If you have any questions about these Terms of Service, you can contact us at:

Email: [email protected]

Phone: +1 240-755-2062

Website: https://opt-in63.cleangeniesolution.com/sparklefinishcleaningservicesllc-fuadsaif